We now have someone who should be able to answer the phone from 9am to 3pm EST. He can check shipping status, but best to check yourself first on buyanalogman.com. He can advise on stock availability, mod info, tech questions and pedal choices. But he will probably ask you to email Analogmike if you have any questions that only Mike can answer (custom work, special prices, to get repair referrals, etc). Mike never uses the phone as it would not allow him to finish his daily work, he prefers email as it's much more efficient.
If the machine picks up during the day, we are probably at lunch, please call back in an hour. If the phone keeps ringing we are on the phone with someone else (call waiting) so please call back later. We just don't have time to return phone calls as we are an internet based business, so I do not recommend leaving a message on our answering machine.
Unlike answering machine messages, we DO answer EVERY email, if you don't get a reply then we did not get your email. Try sending an email from another email account as some email domains are considered spam by AOL and they do not get through to us. Comcast and Hotmail are the worst.
Or try emailing us at as that will usually get through.
Phone USA +1 (203) 778-6658, best time to call is Monday-Friday 10am - 4pm Eastern time (same time zone as New York).
At other times, or if there is no answer and it is urgent, please talk to the answering machine and I will try to pick up the phone if I can. If you leave a message we will try to return your call but probably will not be able to, so it's best to call back. Emails are answered within a few hours if urgent, or normally the next day, so that is the best choice if there is no answer.
If you want to stop by our shop to pick something up or check something out, best to email for an appointment. Let me know what you would like to buy or see as most pedals are shipped after we build them and not on the shelf. We don't like to give directions by phone, as it always causes too much confusion so best to get our detailed email directions and policies for shop visit. Email me with SHOP VISIT in the subject line and I will reply right back with all the info you need to make an appointment and there will be no misunderstandings.
For info about the book, please don't call here, as Tom is not at our shop usually and he takes care of the book. See http://www.formusiciansonly.com for more info and contact numbers for the book.
Thank you for allowing us to serve the maximum amount of customers in the most efficient and thoughtful manner possible.
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